Resume

Professional Experience

BI and Data Governance Specialist| JLL | Jun 2023 - Present

  •  Extract, collect, and clean data: Retrieve data from various sources, such as SQL databases, and ensure its accuracy and reliability through data cleaning and transformation.
  • Generate operational reports and KPIs: Produce regular reports and Key Performance Indicators (KPIs) to track operational metrics and provide insights into business performance.
  • Summarize operational activity in Tableau dashboards: Consolidate and present operational data in Tableau dashboards for easy monitoring of business performance.
  • Analyze and organize information: Conduct in-depth analysis of data to identify trends, patterns, and opportunities, and present findings in a clear and concise manner.
  • Suggest operational improvements: Collaborate with cross-functional teams to propose data-driven solutions for improving operations and Key Performance Indicators (KPIs).
  • Work closely with the team to align reporting requirements and ensure successful reporting and data-driven decision-making.
  • Stay up-to-date with industry trends: Continuously learn about the latest trends, tools, and techniques in business intelligence and data governance to enhance data analysis processes and deliver valuable insights.
  • Provide technical support: Assist clients and stakeholders with technical issues related to data extraction, reporting, and Tableau usage, ensuring timely resolutions.
  • Maintain data governance: Adhere to data governance practices and policies, ensuring data integrity, security, and compliance, while implementing data quality checksreports and performance indicators to identify and correct code problems.

Senior Data Analyst | PGD | April 2021 - May 2023

  • Providing ad-hoc behavioral web analytics analysis utilizing SAS, SQL, Python, and other analytical toolsets to deliver insights and make recommendations for optimizations.
  • Removing corrupted data and fixing coding errors and related problems
  • Filtering Data by reviewing Develop Tableau dashboards: Create visually appealing and interactive dashboards in Tableau to analyze and present data.
  • Preparing final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends.
  • Modifying the automated scripts from time to time to accommodate the changes/upgrades in the application interface.
  • Maximizing the performance of existing staff by providing regular performance feedback through regular team meetings. (As Performance manager and mentor
  • Reporting on marketing KPIs like leads, conversion rates, website traffic and social media engagement.

Senior Data Analyst | PGD | April 2021 - January 2022

  • Applying basic and fundamental concepts of OOP (Object Oriented Programming)
  • Applying of OOP (Object Oriented Programming) in the creation of high range improvements for design, and software maintenance guaranteeing mid and long-term solutions.
  • Identifying process improvement opportunities in the team in a daily basis.
  • Creating solutions in Knime and Alteryx..
  • Training associates on revisions to current standard operating procedures and/or the implementation of operating procedures for new processes.
  • Mentoring non-Senior analysts in different topics when required.
  • Developing business applications using Power Apps.

File Management Analyst | Experian | Mar 2019- May 2020

  • Identifying opportunities to improve data and business processes using Alteryx.
  • Supporting the File Transfer Team (create new accounts for transfer files clients-Experian, and fix
    problems).
  • Generating reports using SAS language through the IBM Mainframe system.
  • Coordinating with the Data Analysts and QA team to ensure that each project will be completed on time.
  • Extracting, transforming, normalizing and loading data thought the internal Data Warehouse tool, coding SQL queries.
  • Coding in the programming language COBOL, for extracting and transforming raw data from the client’sdatasets into normalized and functional data.

Data Specialist | The Coca-Cola Company | Oct 2018 - Feb 2019

  • Building tabular and/or visualization reports as needed (with Tableau and Power BI)
  • Creating reporting macros in VBA to automate existing reports
  • Designing databases for specific client use and training clients in the use of data storage and retrieval systems, databases and software.
  • Interpreting data and analyzing results using statistical techniques, providing ongoing reports.
  • Testing ETL processes.

Academic History

Universidad Latina de Costa Rica

MBA Executive- Business Analytics. 2022-2023

Universidad Nacional de Costa Rica

  • Bachelor degree Computer Engineering:
    2015- 2020
  • Diploma- Computer Engineering, 2013-
    2018

Universidad San Marcos

Technical Degree - Digital Marketing , 2021

Skills

- Data Visualization (Tableau, Power BI, Looker, Spotfire)
- English
- Knime and Alteryx
- Snowflake- Begginer
- SQL Server Intermediate
- SQL Server Integration Services(SSIS)
- Advanced Microsoft Excel skills
- Power Pivot, Power View and Power Query
- VBA ( Macros )
- Coding skills (Python and R)
- Power Apps, Power Automate
- Google Analytics and Adobe Analytics for reporting